Welcome to Incasee Central’s FAQ section, where we address your most common inquiries about our elegant wardrobe essentials and refined shopping experience.

About Our Products

What types of clothing does Incasee Central specialize in?
We curate a sophisticated collection of women’s apparel including blouses, dresses, jumpsuits, shirts, and skirts – each piece designed as wearable art that expresses individuality.
How would you describe the style of your garments?
Our pieces embody refined elegance with artisan-crafted details. We focus on versatile, statement-making items that elevate your everyday wardrobe while maintaining exceptional comfort and quality.
Are your products ethically produced?
Yes, each garment is crafted with attention to both aesthetic and ethical considerations. We work with skilled artisans who share our commitment to quality and responsible production.

Ordering & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions worldwide.
How can I track my order?
Tracking information is automatically emailed to you the moment your order ships. You can also contact us at [email protected] for assistance.
Can I modify or cancel my order after placement?
To maintain our efficient 1-2 business day processing time, order modifications must be requested within 2 hours of placement. Please email us immediately at [email protected] with “URGENT ORDER CHANGE” in the subject line.

Shipping & Delivery

What shipping options are available?
We offer two refined shipping experiences:

1. Standard Shipping ($12.95): Via DHL/FedEx (10-15 business days after dispatch)
2. Free Shipping: Via EMS for orders over $50 (15-25 business days after dispatch)
Do you ship to all countries?
We proudly serve a worldwide community of style enthusiasts, excluding some Asian countries and remote areas due to logistical constraints. Please check during checkout if your region is serviceable.
How is my order packaged?
Each garment is wrapped in protective packaging with the same care we apply to curating our collections, then placed in discreet exterior packaging for privacy.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date for items that don’t meet your expectations. All returns must be in original condition with tags attached.
How do I initiate a return?
Please email [email protected] with your order number and return request. Our team will guide you through our simple return process.
Are return shipping costs covered?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.

Additional Assistance

How can I contact customer service?
Our dedicated team is available via email at [email protected]. We typically respond within 24 hours during business days.
Where is Incasee Central located?
Our studio is located at 1195 Chicago Avenue, Fresno, US 93721, where we carefully prepare each order for our global community of style enthusiasts.
Do you offer styling advice?
Absolutely! Our team would be delighted to help you create cohesive looks from our collection. Email us with your style preferences and we’ll provide personalized recommendations.

For any questions not covered here, please don’t hesitate to reach out. At Incasee Central, we’re committed to making your experience with our wearable art as seamless and enjoyable as possible.