At Incasee Central, we take pride in delivering artisan-crafted garments that meet your exacting standards. Should any item not fulfill your expectations, our refined returns process ensures a seamless resolution.

Our Return Policy

We gladly accept returns and exchanges within 15 days of delivery. To be eligible:

  • Items must be unworn, unwashed, and in original condition with tags attached
  • Original packaging must be included
  • A completed return form must accompany your shipment

Note: For hygiene reasons, we cannot accept returns on blouses and shirts if the original protective lining has been removed. All other items in our collection (dresses, jumpsuits, and skirts) are eligible for return when conditions are met.

Return Process

  1. Initiate Your Return: Email our customer service at [email protected] with your order number and return request within 15 days of delivery
  2. Complete the Return Form: Include the completed form with your package (template provided below)
  3. Package Securely: Use the original packaging when possible to prevent damage in transit
  4. Ship Your Return: Send to our returns center at:
    Incasee Central Returns
    1195 Chicago Avenue
    Fresno, US 93721

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once your return is received and inspected (typically within 3-5 business days), we will process your refund:

  • Original Payment Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 5-7 business days after approval (timing depends on your financial institution)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

For exchanges of the same item in a different size or color:

  1. Follow the standard return process
  2. Clearly indicate your desired replacement on the return form
  3. We will ship your new item once the return is received

Note: Exchanges are subject to availability. If your desired item is out of stock, we will issue a refund instead.

Return Form Template

Copy and paste this template into your email or print to include with your return:

Incasee Central Return/Exchange Form Order Number: __________________________ Date Received: _________________________ Return Reason: [ ] Size Exchange (specify new size: _____) [ ] Color Exchange (specify new color: _____) [ ] Quality Issue (please describe: _______________) [ ] Other (please explain: _____________________) Item(s) Being Returned: 1. ___________________________ (SKU: _____) Qty: ___ 2. ___________________________ (SKU: _____) Qty: ___ Customer Information: Name: ___________________________________ Email: __________________________________ Phone: __________________________________ Additional Comments: _____________________ ________________________________________ I confirm this item is unworn, unwashed, and in original condition with all tags attached. Signature: ______________________________ Date: __________________________________

International Returns

For our global clientele (excluding some Asian countries and remote areas):

  • Customs fees and international duties are non-refundable
  • Mark your package as “Returned Goods” to avoid additional charges
  • Return shipping costs are the customer’s responsibility

For any questions about our returns policy, please contact our customer service team at [email protected]. We’re committed to ensuring your Incasee Central experience meets our shared standards of excellence.